Twitchy-thumbed school leaders have a new reason to like the federal E-rate program: It will now help support their BlackBerry habit.
The Federal Communications Commission has cleared the way to allow money from the $2.25 billion program of subsidies for school technology to apply to e-mail service for mobile, wireless devices, such as the BlackBerry, which are increasingly popular among administrators for keeping tabs on their schools while on the go.
School users of wireless e-mail services on Palm TREOs and other mobile devices, including some cellphones, will also benefit from the FCC鈥檚 recent changes to its 鈥渆ligible-services list鈥 for the E-rate, which the commission approved and posted in October.
In another significant change, the FCC for the first time made Internet-based voice services that use school broadband networks and connect to regular telephone networks eligible for funding under the E-rate.
Those services, known as interconnected Voice over Internet Protocol, or VoIP, and offered by providers such as Vonage and Skype, are cheaper and offer more features than regular phone service, school officials say. Just last month, the 437,000-student Chicago school system announced that it was switching its entire phone system鈥24,000 phones in all鈥攖o VoIP.
E-rate discounts will make the wireless e-mail and interconnected VoIP services even cheaper. The decade-old federal program collects fees paid by telephone customers into a universal-service fund that covers from 20 percent to 90 percent of the cost of eligible school telecommunications services, depending on the poverty level of the district鈥檚 students.
The discounts are available to all school districts that make valid applications. Other services financed by the E-rate program, such as the wiring of classrooms, are generally available only for the poorest districts.
Hands-on Benefit
The E-rate鈥攕hort for education rate鈥攇enerally supports direct classroom learning, such as by providing access to the Web for classroom computers. It also supports certain expenditures designed to benefit districts as a whole, such as telephone service. But by funding the e-mail service that underlies the BlackBerry鈥攐r, say, the Palm TREO鈥攖he E-rate is now helping pay for something administrators can get their own hands, or thumbs, on.
The Federal Communications Commission each year updates its revised list of telecommunications services and related costs that are eligible for up to $2.25 billion annually in federal E-rate support. The updated list for the 2007-08 funding year includes the following, with new or clarified items in bold:
ELIGIBLE:
Interconnected VoIP, or 鈥渧oice-over-Internet-protocol,鈥 services (such as Vonage and Skype)
VoIP equipment
Wireless Internet-access service designed for portable devices, (such as Blackberrys)
Training for installation and configuration, as long as it is provided at the same time as, or soon after, installation of eligible components
Universal-service fees on schools鈥 telecommunications services Voice- or video-conferencing services
Digital-transmission services, which enable schools to run distance-learning programs
Paging services for bus drivers or teachers on field trips
E-mail and Web hosting
Long-distance and local telephone service
Internet services, including access charges
Internal connections, including cables, hubs, and routers in a school鈥檚 computer network.
INELIGIBLE:
Fees for universal-service administration
Portable wireless devices (such as PDAs and BlackBerry devices), including those that provide wireless Internet access to e-mail service
Personal computers
Cellphones
Educational software and other content
Teacher training
SOURCE: Universal Services Administrative Co.
鈥淎ll our administrators use BlackBerrys,鈥 said Frank R. Buck, the curriculum and special education supervisor for the Talladega, Ala., city school district.
He said that last year the 2,700-student district bought BlackBerry devices for principals and assistant principals at each of its seven schools, as well as for five district administrators. Their model, he said, has a built-in cellphone, a walkie-talkie feature, 鈥減ush e-mail,鈥 and capabilities that include an electronic calendar and storage of 鈥渁ll kinds of reference material.鈥
Mr. Buck said he keeps on his own BlackBerry the codes and account numbers to control district equipment, driving directions to places in the district, and even 鈥渁 couple of prayers, in case you鈥檙e at a luncheon and they say, 鈥楧r. Buck could you offer a little devotional before our meal,鈥欌攁 nice prayer for education.鈥
The district has received E-rate discounts covering about 80 percent of the devices鈥 cellphone service, according to Doug Campbell, the district鈥檚 administrator of federal programs.
For the E-rate鈥檚 2008 program year, the district will be able to apply for the discount for the BlackBerry devices鈥 e-mail service as well, said Mr. Campbell. The application window for the 2008 program year was to begin next week and run through Feb. 7.
Contacted away from his office, Mr. Campbell could not confirm what portion of the district鈥檚 fees, at $50 monthly per BlackBerry device, is for e-mail service.
Because the E-rate does not pay for end-user equipment, such as computers and cellphones, the cost of the BlackBerry itself is not eligible under the E-rate discounts. The Talladega district paid $250 for each of its BlackBerry devices.
Sorting out eligible from ineligible services and equipment is part of the complicated process of applying for E-rate discounts.
Originally, the discounts under the program were supposed to go only for educational purposes. Yet as telecommunications services have become more mobile, the distinction between educational and other uses has been harder to make. And the FCC has recognized that school administrative functions have an educational impact.
Mobile wireless e-mail鈥攖he service that underlies BlackBerrys鈥攈as technically been eligible for E-rate funding the past few years, but the E-rate program never granted such funding. And the old rules would not have made it easy. The FCC required school districts to have audit systems to differentiate eligible from noneligible uses of the service.
The FCC dropped the requirement with its unanimous Oct. 19 action, making it much easier for districts to seek E-rate subsidies for BlackBerry-type service.
Interested Parties
Education groups and technology providers lobbied the FCC to make the wireless e-mail service eligible. Among the organizations urging the change were the State E-rate Coordinators鈥 Alliance, the Council of the Great City Schools, Sprint Nextel Corp., and the E-rate Service Provider Forum, a group of several technology concerns.
Sprint Nextel, a large telecommunications company that offers BlackBerry service through some of its devices and service plans, told the commission in a filing that 鈥渢he classroom and principal鈥檚 office, like workplaces generally, are becoming increasingly mobile.鈥
鈥淚t is precisely when they are off site (at meetings, conferences, even waiting at a doctor鈥檚 office) that teachers, school administrators, and librarians will rely upon portable devices to conduct, via voice or e-mail, school- or library-related business.鈥
Interconnected Voice over Internet Protocol, the other newly eligible service, allows an Internet user to call, or receive calls from, another party鈥攚hether that party is on the Internet or using regular telephone service.
The VoIP category includes services offered by Skype, Vonage, and other national companies, as well as regional companies focused on education clients, such as the Nashville, Tenn.-based Education Networks of America.
Rex Miller, the chief financial officer at ENA, which provides Internet and voice services to about 450 school districts in Tennessee and Indiana, said the FCC decision will save districts money. He said, however, it was 鈥渟omewhat of a surprise鈥 that the FCC made interconnected VoIP eligible for E-rate funding.
But other observers said the FCC tipped its hand in June, when it ordered the providers of such services to start paying fees into the federal universal-service fund, which supplies the money for the E-rate.
Russell A. Selken, an E-rate adviser with the California Department of Education, said that in California districts, VoIP service is catching on because of cost savings.
鈥淔rom the taxpayers鈥 perspective, you already have data connections for Internet; now you don鈥檛 have to have a separate connection for VoIP,鈥 he said.
As a sign of growing interest in the technology, the Mitel Networks Corp. announced an agreement early this month with the Chicago school system to deploy an interconnected VoIP system throughout the district鈥檚 700 schools and administrative buildings over the next four years. The $28 million cost will be funded in part by the E-rate program鈥檚 support for internal wiring. Under the eligible services list, the district will be able to apply for discounts on the service costs as well.
Robert W. Runcie, the chief information officer of the 437,000-student school system, said in a statement that the VoIP system would allow the district 鈥渢o reduce our operating costs and improve safety.鈥
It is unclear whether such claims will defuse the critics of the E-rate program, who for years have argued that the subsidies encourage school districts to purchase telecommunications services that they don鈥檛 need and to be heedless of waste and fraud that have afflicted the program.